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Returns & Exchanges

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

ITEMS THAT CANNOT BE RETURNED:

  • Clearance
  • Special Orders

To complete your return, we require a receipt or proof of purchase.

Please email us at Customer Service or call us at 254-773-1959 to be connected to a member of our sales staff and obtain a return form and a Return Authorization Number (RA#).

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Damages:

If your shipment was damaged in transit please notify Customer Service immediately. If you receive a shipment and the outside packaging is damaged, immediately check your merchandise to determine whether it was damaged as well. You must contact us within 3 days of receiving damaged product to receive a full refund. If you do not contact us within 3 days of receiving damaged product we cannot issue a full refund. 

Defective Products:

If your merchandise is defective, please email us at Customer Service or call us at 254-773-1959 immediately so that you can be connected to a member of our sales staff.

Refunds:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 business days.

Late or missing refunds:

If you haven’t received a refund within 10 business days, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at 254-773-1959.

Sale and clearance items:

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

No sale or clearance items will be returned or exchanged under any circumstance.

Exchanges:

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at Customer Service or call us at 254-773-1959 and ask to speak with a member of our sales staff to ensure an exchange can be authorized. Upon approval of the exchange send your item to:

ATTN: E-Commerce-EXCHANGE

4715 S General Bruce Dr.

Temple, TX, 76502, United States.

Shipping:

To return your product, mail your product to:

ATTN: E-Commerce-RETURN RA#______ (Please mark your RA# clearly on your package)

4715 S General Bruce Dr.

Temple, TX, 76502, United States.

Remember to indicate your RA# clearly on your package so that we can process your return.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Be sure to visit our Store Policies page for more information. Email us at Customer Service or call us at 254-773-1959 if you have more questions.

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