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Frequently Asked Questions

Below are answers to frequently asked questions about CAP Fleet Upfitters and our policies. If you do not see an answer to your specific question, please email Customer Service and we will get back to you with an answer right away, or connect you to a member of our sales team!

Questions

What are your shipping rates?

How long will it take for my order to arrive?

My order has already shipped, can I cancel it?

How can I return my purchase?

Does CAP Fleet Upfitters pay for return shipping?

What if my product was damaged in transit?

What if my product is defective?

How do I use a Purchase Order (PO) on the website?

Where do I email the signed copy of my PO?

When will my order be processed if I pay with a PO?

Who qualifies for a tax exemption?

How do I register with CAP Fleet Upfitters as a tax exempt entity?

Answers

What are your shipping rates?

Our shipping rates are based on your order sub-total. Please visit our shipping page for all of our shipping rates. Please note that some equipment may have additional charges.

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How long will it take for my order to arrive?

All in-stock merchandise shipped using our standard shipping method will arrive in an estimated 2-5 business days. Anything we order from the manufacturer will take an estimated 2-4 weeks to ship. Be sure to save the email we send you with your tracking information, or email Customer Service if you need a new email sent to you.

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My order has already shipped, can I cancel it?

Unfortunately, we cannot cancel your order once it has been shipped. You have 30 days to return your order to us with a Return Authorization Number (RA#), unused, in the same condition as when received, and in its original packaging.

Please read more about returns by visiting our Returns and Exchanges page before returning any merchandise to CAP Fleet Upfitters

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How can I return my purchase?

To return your purchase please email Customer Service or call 254-773-1959 to obtain a Return Authorization Number (RA#). You must obtain an RA# before you send back your order, we will not accept any returns that do not have an RA#.

Please do not return your merchandise to the manufacturer.

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Does CAP Fleet Upfitters pay for return shipping?

We do not pay for return shipping unless we made a mistake with your order and you received the wrong merchandise

Please be advised that if there is an error with the order you received you must contact us within 7 days from the date that your shipment was received. We determine the day that your shipment was received by using the tracking tool on the UPS website and the tracking number we provided you with.

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What if my product was damaged in transit?

If your product was damaged in transit, please notify us immediately! If you receive your shipment and there is damage to the outside packaging, immediately inspect your merchandise to determine whether it was damaged as well. Contact us within 3 days of delivery of the damaged merchandise to receive a full refund. If you do not contact us within 3 days of the damaged merchandise being delivered to you, we cannot issue a full refund.

Please note: we determine the date of delivery by referencing the UPS website tracking tool using the tracking tool we provided to you.

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What if my product is defective?

If your merchandise is defective, please email us at Customer Service or call us at 254-773-1959 immediately so that you can be connected with a member of our sales team. Please contact us within 30 days if your product is defective.

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How do I use a Purchase Order (PO) on the website?

Purchasing your equipment from CAP Fleet Upfitters has never been more convenient! Enter your PO# into the provided field in your cart before proceeding to checkout, then choose the PO payment option on the checkout page. We will email you an invoice and ask for a signed copy of your PO on your organization's official letterhead. We will not process your PO until we have received your signed PO.

Learn more here.

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Where do I email the signed copy of my PO?

Email your signed PO to Customer Service or attach it in a reply to the email we send you with your invoice. Whatever is easier for you!

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When will my order be processed if I pay with a PO?

Once we confirm your information, your PO will be processed.

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Who qualifies for a tax exemption?

State and local government entities qualify for a tax exemption.

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How do I register with CAP Fleet Upfitters as a tax exempt entity?

Please download a copy of our Tax Exemption form as well as a copy of our Customer Information sheet, so that we can register you on our website, if you have not done so already.

You can email both of these completed forms to Customer Service and we will register you as a tax free customer and send you an account invitation, which will allow you to create your own password.

If you have already created an account with us, we will simply apply your tax exempt status and send you a confirmation email.

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